PawDiva, Llc Pet Grooming   4 Lafayette Ave, Suffern NY 10901  phone (845)369-WOOF (9663)

Our Policies

  •  For the safety of all pets in our care, we require that your pet is up to date on Rabies vaccination. Proof of Rabies vaccination required in a form of paper
  • We reserve the right to refuse or stop the grooming process at any time if we feel it is in the best interest of the pet. The safety comes first for pets and groomers.
  • We reserve the right to cancel/reschedule your pet grooming appointment if you are late. Please call and let us know if you will be late.
  • Please notify us within 24 hrs if you need to cancel or change your appointment. We can only groom certain amount of pets in a day. If you no show on us it will take a spot on a pet that really needs to be groomed.
  • Repeat cancellations or no-shows will require $25 deposit for your next grooming appointment. 
  • We will call when your pet is ready to be picked up. Please do not show up to pick up your pet without first recieving a phone call. Most pets get extremely excited when they see their owners. Not only it is unsafe trying to grooming a wiggly pet, but it will take even longer for you. However, please feel free to call and check up on the status of your pet. 
  • We reserve the right to take pictures of your pet before and after grooming for our website, advertising, and/or social media.
  • We do not sedate pets or take in pets that have been sedated. For your pet safety it's best to be groomed under a vet care.
  • We do not let pets associate with one another or be put together in the same holding area unless they are from the same family. 
  • If you are not satisfied with the groom please notify us within 48 hrs and we will correct the situation.
  • All discounts and prices are subject to change without notice.